Knowledge Management

Knowledge Management is the key to driving your organisations growth, sales force productivity and competitive advantage. With the right Knowledge Management you can increase your profitability and new business opportunities immediately.

Often, companies suffer from operating with out-dated practices, insufficient systems to support sales management, dated information and, worst of all, information and systems that are assisting in slowing down the performance of the company. Sales management is often drawn into working in the business rather than on the business and their teams. In fact, 55% of their time is lost to non-productive tasks due to the lack of quality systems and best practice methods being integrated into the business.

Through our Sales Force Knowledge Centre, we can positively and directly impact your Selling Function using web 2.0 technology that gives you an interactive knowledge centre that sets the standards of excellence through:

• Implementing best practice systems and information, to provide your team with the knowledge and skills on how to operate in the market

• Providing your business with an extensive library of knowledge, processes and 'how-to's' which can then be customized and forms part of your Knowledge Centre

• Defining the most effective way to ensure they exceed sales budgets and maximise productivity for sustainable results
  
• Interactive centre where sales team members can share their knowledge and contribute to the company knowledge base

• Best practice methodology for new customer acquisition and customer management

• Reducing ramp-up time of new hires

• A centralized knowledge point where sales forces have access to the information they need for immediate answers concerning products, competitors, sales knowledge, internal processes or other tools required to be successful with an easy categorization and search function of knowledge so team members can find what they are looking for

• Releasing your sales management from basic functional tasks and allowing them to develop the team and strategic requirements to be ahead of your competitors.

How your sales force operates in the market will directly affect your bottom line profit. Issues like wasting time seeing the wrong customers, learning to do things your company learnt not to do years ago, operating at standards they believe to be acceptable rather than what is best practice; particularly in relation to territory management and major account management, will lead to your company losing tens of thousands of dollars per sales person.

Whether it is used for your direct Sales Force or Distributor network, the Sales Force Knowledge Centre will directly contribute to your growth and profitability. This is a significant asset to your organisation.

All our systems are web-based utilising web 2.0 technology for ease of access from anywhere in the world. Here are some features:

• All sites are styled to your own company graphics and fully customised to best practice standards for your industry

• Knowledge Management Manuals that give you online editing capability for ease of adding new information or editing existing information as your company grows in the future. You can even add new sections and subheadings. It’s evergreen!

• Fully secure site where you can add and delete users with individual pass code access. You have immediate control over removal of individuals minimizing exposure on employee departure

• Centralized document depository ensuring access to current documents (no access to redundant documents as experienced with intranets)

• Permission access to sections allowing people to see what you want them to see depending on their role responsibility

• Extensive reporting of access and usage to the site of all users. You can track each page they visit and average time spent.

• Easily managed using an administration person – no special IT skills required

• Can be maintained on your web servers or SFI world class secure servers

• Immediate access to new knowledge and best practice from around the world through the online resource library ensuring you stay ahead of your competitors

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